Launched in 2007 Group is a UK-based credit control, recoveries direction, and business process outsourcing firm working in both the B2C markets together in both Glasgow and Stratford-upon-Avon. Its focus is on understanding its clients' requirements and delivering innovative solutions that help establish victory both for them and to their own customers.
Now employs over 220 FTE having a capability to expand to 330 FTE across both of its extensive sites in Glasgow and Stratford upon Avon to adapt additional capacity.
Widely considered a leader when it comes to creation and the use of new technologies has established itself as a market leader when preserving its independence from bigger less nimble competitors. Since the businesses launch back into 2008 and its group have won a number of high profile industry awards includingthe best utilization of technology for itself service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, in addition to being known for advanced use of technologies is to date the only DCA to have won both best customer and best commercial DCA.
When you operate without a taken for granted, we all have the opportunity to get to know you and your customers, the plan we devise for you is specific to your company requirements and evolves together with our partnership.
Customer support, has always worked with the impression that irrespective of the present situation a client finds themselves Your Domain Name dealing with, so that they may be and will always stay a valued customer of their clients, this ethos ensures that works with its customers across a selection of debt forms and age. In addition to working with clients on late arrears and elderly debt accounts also works with a number of clients at very early phase arrears, often at a white tag capacity representing and carrying the name of some of the UK's biggest titles.
Investing in our clients, we are a professional services business working to a very large set of criteria which are regulated by the Financial Conduct Authority, and also as member of the highly recognized Credit Services Association we are dedicated to ensuring that all of our people work into the very highest of standards. Training and Development play an integral role in the lives of employees at all levels, Coaching doesn't finish once induction is completed but is ever present throughout the working atmosphere.
Quality assurance plays a key role in all that we do ; QA touches all elements of our company and is coated What to Expect When Your Debt Goes to Collection Nolo.com with our line of defence and backed up through our own internal audit team and different compliance capabilities.
Groups senior management team is made up of some of the most experienced and well recognized professionals in the industry, with more than a 150 years joint experience in the realm of financials.